Sinicuci Data Protection Commitment
All member personal data is protected under Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised industry-standard encryption.
1. Introduction
Sinicuci respects the privacy of every individual who uses our platform. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you register, access, or use any services provided through sinicuci.fun or the official sinicuci mobile app.
This document is prepared in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia. By using the sinicuci platform, you agree to the data collection and usage practices described in this policy. If you do not agree, please discontinue use of our platform.
We have never sold your personal data to third parties for advertising or marketing purposes without your explicit consent. This is not merely a promise — it is a policy we have upheld since sinicuci first began operations.
2. Information We Collect
Sinicuci only collects information that is genuinely necessary to provide a safe and quality service. The information we collect falls into two main categories:
| Type of Information | Example | Purpose of Collection |
|---|---|---|
| Personal Identification Information | Full name, IC/passport number, date of birth | Identity verification (KYC), fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, security notifications |
| Financial Information | Bank account number, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser | Account security, detection of unauthorised access |
| Usage Data | Game history, betting preferences, active hours | Service improvement, responsible gaming |
3. How We Use Your Information
Every piece of data we collect has a clear purpose. sinicuci does not use your information arbitrarily. The following are the primary purposes for which your personal data is used:
- Account management: Creating, verifying, and securely maintaining your member account.
- Transaction processing: Processing deposits, withdrawals, and all financial activities related to your account.
- Identity verification (KYC): Complying with anti-money laundering and fraud prevention legal requirements.
- Customer Support: Helping you resolve any issues or queries related to your account and gameplay.
- Platform security: Detecting and preventing fraudulent activity, hacking, or system abuse.
- Product improvement: Analysing usage patterns to enhance your gaming experience.
- Marketing communications: Sending promotional offers and updates — only if you have consented to receive them.
- Responsible gaming: Monitoring gameplay patterns to identify and support members who may need assistance.
4. Sharing Information with Third Parties
Sinicuci does not sell, rent, or transfer your personal information to any third party for their own commercial purposes. However, in certain situations, we may need to share your data with the following parties to enable our services to function properly:
- Payment processing provider: Financial institutions and digital wallet providers that process your deposit and withdrawal transactions. They are subject to their own privacy policies and security standards.
- Game provider: Game software providers that supply slots, fish shooting games, and other games on the sinicuci platform. Data sharing is limited strictly to what is necessary to operate the games.
- Identity verification services: Third-party providers that assist us in carrying out KYC processes and identity document checks.
- Legal authorities: Where required by Malaysian law, court order, or a legitimate enforcement authority, we are obligated to disclose the necessary information.
- Analytics services: Analytics platforms that help us understand website performance and usage patterns — this data is shared in aggregate form and cannot be used to identify any individual.
5. Data Security and Protection
Sinicuci invests seriously in security infrastructure to ensure your personal data remains protected at all times. The security measures we employ include:
- 256-bit SSL encryption: All communications between your device and sinicuci's servers are secured with the same industry-grade encryption used by banking institutions.
- Two-factor authentication (2FA): An additional security layer for account login that protects you even if your password falls into the wrong hands.
- 24/7 Monitoring: An automated monitoring system that detects suspicious activity and responds immediately.
- Secure data storage: Sensitive data such as financial information is stored on encrypted servers, isolated from routine operational data.
- Regular security audits: Independent security audits are conducted periodically to identify and address any system vulnerabilities.
- Staff training: All sinicuci staff who handle member data undergo rigorous data protection training and are bound by confidentiality agreements.
While we take all reasonable precautions, no online security system can be guaranteed 100% secure. We encourage you to play your part in protecting your account by using a strong password and not sharing it with anyone.
6. Cookies and Tracking Technologies
Sinicuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
- Essential cookies: Required for core platform functions such as login verification and session security. Cannot be disabled.
- Performance cookies: Collecting information on how you use the platform to help us improve our services. This data is collected anonymously.
- Functional cookies: Remembering your preferences such as language and display settings to deliver a more personalised experience.
- Analytics cookies: Helping us understand website traffic and usage patterns through trusted third-party analytics services.
7. Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act 2010, you hold certain rights regarding your personal data held by sinicuci. We fully respect these rights:
Right of Access
Requesting a copy of the personal data we hold about you.
Right to Rectification
Requesting correction of inaccurate or incomplete information.
Right to Erasure
Requesting data deletion under certain circumstances permitted by law.
Right to Restriction
Requesting that the processing of your data be restricted under certain circumstances.
Right to Portability
Receiving your data in a machine-readable format.
Right to Object
Objecting to the processing of your data for direct marketing purposes.
8. Data Retention Period
Sinicuci retains your personal data for as long as your account remains active or as long as necessary to provide services to you. When an account is closed, we will retain your data for the following periods based on legal and operational requirements:
- Financial transaction records: Retained for a minimum of 7 years in compliance with Malaysian tax and anti-money laundering legal requirements.
- KYC Documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
- Communication log: Retained for 2 years for customer support and dispute resolution purposes.
- Technical data and access logs: Retained for 90 days for security and system debugging purposes.
Once the retention period has expired, your data will be securely deleted or anonymised so it can no longer be associated with you as an individual.
9. Changes to This Privacy Policy
Sinicuci reserves the right to update this Privacy Policy from time to time in line with changes in law, technology, or our business practices. Any significant changes will be communicated to you via in-account notifications or email at least 14 days before they take effect.
The "Updated" date at the top of this page will always reflect the latest version of this policy. We encourage you to review this page periodically. Continued use of the sinicuci platform after changes are published constitutes your acceptance of the updated policy.
10. Contact Us Regarding Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:
- Email: [email protected]
- General Support: [email protected]
- Live Chat: Available 24/7 on the sinicuci platform or mobile app.
We are committed to responding to all privacy-related enquiries within 7 business days. For more complex issues requiring thorough investigation, we will keep you updated on the progress within that period even if the matter has not been fully resolved. Your satisfaction and trust are our top priority.
Bank-Grade Encryption
All data transmitted between you and sinicuci's servers is protected by 256-bit SSL encryption — the same standard used by leading Malaysian banks to secure online transactions.
Malaysia PDPA Compliance
Sinicuci operates in full compliance with Malaysia's Personal Data Protection Act 2010. Your rights as a data subject are recognised and respected at all times without requiring you to claim them yourself.
Your Own Account Controls
Through your account settings, you can easily manage your privacy preferences, withdraw marketing consent, and request a copy or deletion of your data — full control at your fingertips.
No Data Sales
We have never sold and will never sell your personal information to advertisers or third-party data brokers. Your data is used solely for the purposes clearly stated in this policy.
Minimum Data Collection
We only collect information that is genuinely necessary to deliver our services. No excess data is gathered simply because it might be useful in the future.
Defined Retention Periods
Each data category has a clearly defined retention period. Data that is no longer required is securely deleted — we do not store your information indefinitely.